Guest guide & resort policies

Reservations and payment

Payment is required to secure your preferred schedule. A request is not confirmed until Casa Fria verifies the payment and replies with confirmation. Send your payment reference and proof of payment with the reservation request whenever possible.

Cancellations

Cancellations are not accepted within three days of the booked date because the resort and schedule have already been prepared for your group. For earlier cancellations or a possible schedule change, contact Casa Fria directly for assistance.

Check-in and check-out

Overnight check-in is from 2:00 PM and check-out is by 12:00 noon. Early check-in is subject to room availability. Late check-out is also subject to availability and costs ₱300 per hour, for a maximum of three hours.

Incidental deposit

A ₱1,000 incidental deposit is collected upon check-in. It is fully refundable after the rooms and resort property have been inspected at check-out, provided there is no loss or damage.

Rooms and additional guests

Casa Fria has five air-conditioned rooms, with two guests per room. An overnight room is ₱1,500 for two guests when booked separately. Additional guests or beds cost ₱300 per person. Pool use is included for the two registered guests in each separately booked room.

Pool safety

• Shower before swimming and wear proper swim attire.
• Do not run, dive, engage in rough play, or bring glass near the pool.
• Alcoholic items are not allowed in or around the pool area.
• Children must be supervised by a responsible adult at all times.
• There is no lifeguard on duty. Swim at your own risk.
• Management may temporarily deny pool use when safety requires it.

Guest capacity

The resort can accommodate up to 100 guests for events. Package inclusions and free pool access vary, so confirm your final headcount with Casa Fria before arrival.

Function hall and event setup

The open function hall accommodates approximately 60 people and is included with every resort package. Backdrops and venue decorations may be installed at least two hours before the event, or earlier when there is no preceding event.

Food, catering, and grilling

Casa Fria does not provide in-house catering. Guests may bring food or use an outside catering service. Grilling is allowed, but please bring your own charcoal. Five tables and ten chairs are available; additional furniture may be rented from an outside supplier.

Music and sound systems

A Bluetooth speaker is available at no charge. A full sound-system setup costs ₱1,500, or you may arrange an outside supplier. Sound-system and karaoke use must end by 12:00 midnight, and noise should remain considerate throughout the event.

Property care, smoking, and waste

Please handle rooms, furniture, and resort property with care. Dispose of rubbish in the proper bins and smoke only in designated areas. Guests may be charged for loss or damage beyond normal use.

Parking

Parking is limited to approximately 30 motorbikes and 10 cars. Carpooling is strongly recommended for large groups.

Tents

Guests may bring their own tents. A pitching fee of ₱300 applies to each tent, including tents supplied by guests.

Backup power

Backup power is available during outages and generally supports essential areas such as guest rooms, lighting, and common areas.